At Redux Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure your peace of mind.

Eligibility for Refunds:

1. Refund requests must be made within 15 days from the date of delivery.
2. The product must be returned in its original condition, unused, and with all original packaging, tags, and accessories intact.
3. Refunds are not applicable on certain products, such as perishable items, hygiene products, or customized goods.

Refund Process:

1. To request a refund, log in to your Redux Mart account and go to the "My Orders" section.
2. Select the item you wish to return and click on "Request a Refund."
3. Follow the instructions and provide the required details, including the reason for the refund request.
4. Once your request is approved, you will be instructed on how to return the product.
5. After the returned product is received and inspected, your refund will be processed.

Refund Method:

• The refund will be issued to the original payment method used for the purchase, or alternatively, it can be credited to your Redux Mart Wallet, depending on your preference.
• The refund process typically takes 5-7 business days to complete, depending on the payment method used.

Non-Refundable Items:

Certain items such as hygiene products, perishable goods, and personalized/customized products are not eligible for refunds unless they are defective or damaged upon delivery.

Contact Us:

If you have any questions or need assistance with your refund, please feel free to contact our customer support team at hello@reduxmart.com or call us at +92 347 9151505.

We are committed to making your shopping experience at Redux Mart as smooth and enjoyable as possible!