At Redux Mart, we value your satisfaction and aim to provide a hassle-free shopping experience. If you're not completely satisfied with your purchase, you can take advantage of our 15-Day Hassle-Free Return Policy.

Eligibility for Returns:

1. Items must be returned within 15 days from the date of delivery.
2. The product must be in its original condition, unused, and with all original tags, packaging, and accessories intact.
3. Certain items, such as perishables, hygiene products, or customized goods, may not be eligible for returns.

How to Initiate a Return:

1. Log in to your Redux Mart account and visit the "My Orders" section.
2. Select the item you wish to return and click on "Request a Return."
3. Follow the prompts to provide the necessary details.

Return Process:

1. Once your return request is approved, you will receive instructions for shipping the item back to us.
2. You may choose to drop off the item at a designated location or arrange for a pickup (where available).
3. Upon receiving and inspecting the returned product, we will process your refund or replacement as per your preference.

Refunds:

Refunds will be issued via the original payment method or as store credit, as per your choice. The refund process typically takes 5-7 business days after the return is approved.